Professional Carpet Cleaning in London

Vacuuming only lifts what sits on the surface. Below it, carpets hold onto ground-in dirt, dust mites, allergens and the stains that make a room feel tired. Our technicians use professional Prochem hot water extraction to flush all of it out — restoring colour, removing odours, and leaving your carpets genuinely clean, not just clean-looking.

  • ✓ Prochem hot water extraction — the method carpet makers recommend
  • ✓ Same-day appointments available, 7 days a week
  • ✓ Eco-friendly solutions, safe for children and pets
  • ✓ Dry in 4–6 hours, walkable almost straight away
  • ✓ Optional Scotchgard, moth-proofing & antiviral treatment
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Carpets from £24 per room · minimum charge £70 · no hidden fees

Professional Carpet Cleaning Service London

Carpet & Rug Cleaning Prices London

Clear, per-area pricing with no hidden charges. All prices include hot water extraction, sanitisation, and pre-treatment of stains.

Area Price
Bedroom Carpetsingle room Starting at£24
Through Loungelarger living area Starting at£34
Hallwayper hallway Starting at£12
Staircasefull flight Starting at£24
Landingper landing Starting at£8
Small Rugup to 4 sq.m. Starting at£15
Medium Rugover 4 sq.m. Starting at£25
Optional Add-On Treatments
Scotchgard Stain Protectioninvisible shield against future spills On requestAsk us
Moth-Proofing Treatmentprotects wool & natural fibres from moth damage On requestAsk us
Antiviral Sanitising Treatmenteliminates bacteria & viruses in the fibres On requestAsk us
Upholstery & Mattress Cleaningbundle with your carpet clean DiscountedAsk us
Minimum charge: £70. Like most professional carpet cleaners in London, we apply a minimum call-out charge. This covers travel, congestion and parking costs, professional equipment, and cleaning solutions — so every job gets a full, proper clean rather than a rushed one. Booking several areas in one visit is by far the best value.

Our 7-Step Carpet Cleaning Process

A methodical approach that delivers a deep clean every time — not a quick surface pass.

1

Pre-inspection

We assess the condition of your carpets, identify the fibre type, and discuss any specific concerns or problem areas with you.

2

Pre-treatment

A specialist solution is applied to break down dirt, stains, and odours embedded deep in the fibres, preparing them for extraction.

3

Hot water extraction

Professional Prochem equipment injects hot water at pressure and immediately extracts it — flushing out dirt, allergens, and detergent residue.

4

Spot treatment

Stubborn marks are given individual attention with targeted stain-removal techniques for the best possible result.

5

Carpet grooming

Fibres are groomed to restore their natural appearance, speed up drying, and evenly distribute protectant if requested.

6

Fast drying

Our extraction removes the vast majority of moisture, so carpets are walkable almost immediately and fully dry within 4–6 hours.

7

Post-inspection

We walk through the results with you and address any remaining concerns before we leave. Nothing gets signed off until you're happy.

Backed by our satisfaction guarantee

If you're not completely happy with the results, tell us and we'll re-clean the affected areas at no additional cost.

Stains We Treat Every Day

From everyday accidents to the marks you've given up on — our technicians treat a wide range of stains across London homes. If there's a way to lift it, we'll find the right method for your carpet.

Red wine
Coffee & tea
Pet urine
Muddy paw prints
Food & grease
Ink & markers
Blood
Makeup
Mud & soil
Juice & soft drinks
Pet odours
General traffic marks

A word of honest advice

Household products and vigorous scrubbing often push a stain deeper into the fibres, spread the mark outwards, or set it permanently — making professional removal much harder. If you've had an accident, the best thing you can do is blot it and call us early. The sooner hot water extraction is applied, the higher the chance of lifting it properly.

We'll always be straight with you: not every mark comes out. Some substances permanently dye or damage carpet fibres, and results depend on the carpet type, its age, and how long the stain has been there. We'll tell you honestly what to expect before we start rather than overpromise.

Oriental and delicate rug cleaning London

Delicate & Oriental Rug Cleaning

An oriental or antique rug isn't something you hand to just anyone. Wool, silk, Persian, Berber and other natural fibres each behave differently under water, heat, and detergent — and the wrong approach can shrink, bleed, or permanently damage a piece worth thousands.

Fibre-appropriate methods

We identify the fibre and construction before choosing a method. Moisture-sensitive materials like silk, sisal, jute and antique wool are treated with low-moisture or dry cleaning techniques rather than full extraction — protecting the piece while still lifting the dirt.

Stain treatment first

Before any deep clean, we treat stains and blemishes individually. This careful, staged approach means we cleanse and revitalise the textile rather than simply soaking it — leaving the colours bright and the pile intact.

Experience with valuable pieces

Our technicians have years of experience with expensive and irreplaceable rugs. We combine tried-and-tested methods with professional equipment and appropriate solutions to get remarkable results without risking the integrity of your rug.

Honest assessment, competitive price

We'll tell you upfront what can and can't be achieved with your particular piece — and we do it at a fair price. If we don't think a rug should be cleaned in the home, we'll say so.

Why Choose Help Mate for Carpet Cleaning?

There are plenty of carpet cleaners in London. Here's what makes ours worth booking.

Professional Prochem equipment

We use professional extractors supplied by Prochem — a trusted name across the industry and the equipment carpet manufacturers themselves recommend. Combined with our technicians' skills, it pulls dirt, dust and allergens from deep within the fibres rather than just rinsing the surface.

The right method for your carpet

Hot water extraction isn't right for everything. Our technicians identify the fibre type and level of soiling first, then choose between hot water extraction, dry cleaning, or encapsulation. Wool, silk and natural fibres get an approach suited to them — not a one-size-fits-all blast of hot water.

Same-day appointments, 7 days a week

Spilled something today? Book us today. We operate seven days a week and can often reach you the same day — which matters, because the sooner a stain is treated professionally, the better the result.

Trained, insured technicians

Your carpets are handled by experienced technicians who've been properly trained in carpet cleaning and are covered by public liability insurance. They understand different carpet materials and adapt accordingly.

Eco-friendly and family-safe

We use eco-friendly, non-toxic solutions that are safe for your family, your pets, and the environment. Hot water extraction also needs less detergent than shampooing, and leaves no sticky residue behind to attract dirt back.

More than just a clean

We offer treatments most carpet cleaners don't bother with: Scotchgard stain protection to keep carpets cleaner for longer, moth-proofing to protect valuable wool and oriental pieces from larvae damage, and antiviral sanitising for households that need extra reassurance. All available as add-ons — just ask when you book.

No hidden fees

The quote you receive is the price you pay. Our minimum charge is stated upfront, all equipment and solutions are included, and there are no surprises added at the end.

Satisfaction guaranteed

We stand behind our work. If you're not completely happy with the results, tell us and we'll re-clean the affected areas at no additional cost.

Why choose Help Mate Services for carpet cleaning London

More Than Carpet Cleaning – Complete Home Cleaning Services in London

Help Mate Services offers more than expert carpet cleaning in London. Explore our full range of professional cleaning solutions designed to transform your entire home. Bundle multiple services into one visit for better results and better value.

Frequently Asked Questions

Our carpet cleaning is priced per area: bedrooms from £24, a through lounge from £34, hallways from £12, staircases from £24, landings from £8, and rugs from £15. A minimum charge of £70 applies to every booking, which is standard across professional carpet cleaners in London. Booking several areas in one visit is by far the best value — contact us for a free, fixed quote.

 

Like most reputable carpet cleaning companies in London, we apply a minimum call-out charge of £70. This covers travel time, congestion and parking costs, our professional equipment, and cleaning solutions. It means every job gets a full, proper clean rather than a rushed one — and combining multiple areas in a single visit gives you much better value.

 

Our main method is hot water extraction, also known as steam cleaning — the method recommended by carpet manufacturers and industry bodies. High-pressure hot water and detergent are injected into the fibres while powerful suction immediately extracts the water along with dirt, dust and grime. For delicate or moisture-sensitive materials we use dry cleaning or encapsulation instead. Our technician assesses your carpet first and chooses the safest, most effective method.

 

Yes. We offer same-day carpet cleaning across London, seven days a week, subject to availability. With stains especially, the sooner professional treatment is applied, the better the result — so it’s always worth calling early.

 

Most rooms take around 30 to 60 minutes, depending on size and how soiled the carpet is. A typical whole-property clean takes between 1 and 3 hours. We’ll give you a more accurate estimate once we know the details of your job.

 

Usually 4 to 6 hours. Our extraction equipment removes most of the moisture, so carpets are walkable almost immediately. To speed up drying, open windows or use fans for good airflow. Drying takes longer in winter and in poorly ventilated rooms.

 

We’ll always be honest with you: no. Hot water extraction lifts most dirt and many marks, but some substances permanently dye or damage carpet fibres. Results depend on the carpet type, its age, and how long the stain has been there. Our technicians will assess your carpets and tell you what to expect before starting — we’d rather be straight with you than overpromise.

 

We regularly deal with red wine, coffee and tea, pet urine and odours, muddy paw prints, food and grease, ink, blood, makeup, and general traffic marks. If there’s a way to lift it, we’ll find the right approach for your carpet.

 

We’d advise against scrubbing. Household products and vigorous rubbing often push the stain deeper into the fibres, spread the mark outwards, or set it permanently — which makes professional removal much harder. Blot the spill gently with a clean cloth and call us as soon as you can.

 

Yes. We use eco-friendly, non-toxic solutions that are entirely safe for your family, pets, and the environment. Hot water extraction also uses less detergent than shampooing and leaves no sticky residue behind. If anyone in your home has allergies or specific sensitivities, tell us and we’ll adapt.

 

Scotchgard is an optional treatment applied after cleaning that forms an invisible barrier over the carpet fibres. It helps repel future spills and dirt, keeps your carpets cleaner for longer, and reduces long-term wear — particularly worthwhile in busy homes with children or pets. It’s available for an additional charge, just ask when booking.

 

Most homes benefit from professional cleaning once or twice a year. Homes with pets, young children, allergy sufferers, or heavy foot traffic may need it more often. Delicate and oriental rugs are usually best cleaned every 12 to 18 months.

 

Please move small, easily portable items like chairs, coffee tables and floor lamps. Our technicians can safely move larger furniture where needed — just let us know in advance so we can allow time for it.

 

We clean all common carpet types including synthetic, wool, silk, Persian, oriental, Berber, sisal and jute. Each fibre is identified and treated with an appropriate method. If you have something unusual or particularly valuable, get in touch and we’ll advise.

 

Yes. We clean rugs of all sizes, sofas, armchairs, and mattresses using the same professional equipment. Bundling them with your carpet clean in one visit is the most cost-effective option — and helps you get past the minimum charge with real value.

 

Yes. If you’re not completely happy with the results, tell us and we’ll re-clean the affected areas at no additional cost.

 

We cover all of London — North, South, East, West, and Central — for any property within the M25. Get in touch and we’ll confirm availability for your postcode.

Yes. Moth larvae feed on natural fibres — wool carpets and rugs are particularly vulnerable, and the damage is often only noticed once it’s extensive. Our moth-proofing treatment is applied after cleaning and creates a protective barrier that deters moths from settling in the fibres. Available as an add-on for an additional charge, and well worth considering for valuable wool or oriental pieces.

 

Yes. Our antiviral sanitising treatment is applied to the fibres to eliminate bacteria and viruses that hot water extraction alone doesn’t target. It’s a worthwhile addition for households with young children, allergy sufferers, pets, or anyone who’s been unwell. Available as an add-on for an additional charge.

 

Alongside the standard clean, we offer Scotchgard stain protection, moth-proofing for wool and natural fibres, and antiviral sanitising treatment. All three are available for an additional charge — just mention them when you book and we’ll include them in your quote.

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